Automate stakeholder interviews and voice-of-customer analysis

Conduct interviews via integrated video or transcript tools, then use ZeroTwo to transcribe, classify themes, and produce insights from qualitative data. Analysts can quickly generate summary reports and charts for market opportunity studies, customer journey mapping, or HR engagement surveys.

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Customer_Interview_Q3.mp4
Transcribed & indexed
✓
Survey_Responses_Aug.csv
8 themes identified
8 themes
Focus_Group_Transcript.pdf
Generating insight report...
ZeroTwo

Across 24 interviews I found 3 dominant themes: (1) onboarding friction cited by 71% of respondents, (2) pricing clarity as a top concern, and (3) strong satisfaction with core product features.

Interview Transcription
Speaker identification2 speakers detected
Transcription accuracy97.4%
Duration processed1h 12m
Background noiseModerate — review 3 segments
Language detectedEnglish (US)

AI built for every stage of qualitative research

Automated transcription

Turn hours of stakeholder interviews into searchable, structured text instantly. ZeroTwo handles speaker diarization and timestamps so your team can focus on insights, not note-taking.

Theme discovery

AI surfaces patterns and sentiment across all qualitative data automatically. No manual coding required—ZeroTwo clusters hundreds of responses into meaningful themes in seconds.

Report generation

Produce client-ready insight reports and visualizations in minutes. ZeroTwo compiles findings into structured summaries with charts, quotes, and recommendations tailored to your audience.

How to run voice-of-customer analysis with ZeroTwo

Record stakeholder interviews via video call or upload existing audio and video files. ZeroTwo accepts transcripts, recordings, and survey exports from any tool—Zoom, Teams, Otter.ai, and more.

Step 1
Conduct and upload interviews

More ways to use ZeroTwo for customer research

Transcribe interview

Transcribe this stakeholder interview recording and identify each speaker with timestamps.

Extract key themes

Identify and cluster the top recurring themes across all these customer interview transcripts.

Sentiment analysis

Analyze sentiment across these survey responses and break it down by theme and respondent segment.

Journey map insights

Based on these interview transcripts, create a customer journey map with pain points and moments of delight.

Opportunity summary

Summarize the top market opportunities identified from these voice-of-customer interviews.

HR engagement report

Analyze these employee engagement survey results and produce a summary report with recommended actions.

Competitive perception

What do customers say about our competitors in these interviews? Extract and compare competitor mentions.

Quote extraction

Pull the most compelling customer quotes that illustrate unmet needs from this transcript set.

Theme frequency chart

Generate a frequency table showing how often each theme appears across all these qualitative responses.

Executive insight deck

Draft an executive summary of voice-of-customer findings with key insights and strategic recommendations.

Transcribe interview

Transcribe this stakeholder interview recording and identify each speaker with timestamps.

Extract key themes

Identify and cluster the top recurring themes across all these customer interview transcripts.

Sentiment analysis

Analyze sentiment across these survey responses and break it down by theme and respondent segment.

Journey map insights

Based on these interview transcripts, create a customer journey map with pain points and moments of delight.

Opportunity summary

Summarize the top market opportunities identified from these voice-of-customer interviews.

HR engagement report

Analyze these employee engagement survey results and produce a summary report with recommended actions.

Competitive perception

What do customers say about our competitors in these interviews? Extract and compare competitor mentions.

Quote extraction

Pull the most compelling customer quotes that illustrate unmet needs from this transcript set.

Theme frequency chart

Generate a frequency table showing how often each theme appears across all these qualitative responses.

Executive insight deck

Draft an executive summary of voice-of-customer findings with key insights and strategic recommendations.

More ways to use ZeroTwo

  • Chat with PDFs

    Upload any PDF to ZeroTwo and get help analyzing and summarizing big documents, so you can get the information you need quickly.

  • Chat with spreadsheets

    Use ZeroTwo to chat with your spreadsheets to understand data faster, fix formulas confidently, and turn raw numbers into clear insights.

  • Cross-border M&A due diligence

    Streamline cross-border M&A due diligence with ZeroTwo. Ingest deal documents, auto-summarize financial statements, flag risks, and generate concise reports.

Turn interviews into insights automatically

Start your next research project with ZeroTwo and let AI handle transcription, theme classification, and report generation.

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