Refund Policy

ZeroTwo operates a strict no-refund policy. All sales of subscriptions, plans, credits, and add-ons are final. Because every prompt you send consumes paid compute (tokens) that we are billed for by upstream AI model providers in real time, we are not able to recover that cost once it has been spent on your behalf. If you have used any tokens, prompts, generations, or other paid features during the current billing period, you are not eligible for a refund.

In Short: All purchases are final. We do not offer refunds, partial refunds, or pro-rated refunds.

By purchasing a ZeroTwo subscription, plan, credit pack, or any other paid feature, you acknowledge and agree that all payments are non-refundable. This applies to:

• Monthly and annual subscriptions on any plan (Free, Pro, Pro 2x, Ultra, or any future tier)

• Credit packs, token bundles, and one-time add-on purchases

• Upgrades, downgrades, and plan changes

• Renewals, including auto-renewals you did not manually cancel before the renewal date

• Promotional, discounted, lifetime, or special-offer purchases

We do not issue refunds for unused portions of a billing period, unused credits, unused tokens, or services you chose not to use.

In Short: Tokens cost real money the moment you use them, and that cost is non-recoverable.

ZeroTwo gives you access to many of the world's most expensive AI models — including frontier models from OpenAI, Anthropic, Google, xAI, Meta, Mistral, DeepSeek, and others. Every message you send and every output you generate consumes "tokens," which we are billed for in real time by the underlying AI providers.

Once a token has been spent on your behalf, that money is gone. It is paid to a third-party model provider and cannot be returned to ZeroTwo. Because of this, we cannot refund payments that have already been used to deliver compute to you, even in part.

This is why any usage during a billing period — even a single message, generation, or API call — makes that period non-refundable.

In Short: If you have used any tokens on your account, you are not eligible for a refund.

For the purposes of this policy, "token usage" includes, without limitation, any of the following actions taken on or after your most recent purchase or renewal:

• Sending any message, prompt, or query to any AI model through the Services

• Generating any text, code, image, audio, video, or other output

• Running any agent, automation, workflow, tool call, or background task

• Uploading or analyzing any file, document, image, or other input

• Using any API, integration, MCP server, connector, or third-party tool that draws on AI compute

• Triggering any feature that consumes credits or tokens, whether directly or indirectly

If any of the above has occurred on your account since your purchase or renewal, your purchase is considered consumed and is non-refundable. We do not pro-rate refunds based on remaining tokens or unused portions of your plan.

In Short: You are responsible for cancelling before renewal. We do not refund renewals you forgot to cancel.

ZeroTwo subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price for your plan. By starting a subscription, you authorize us to charge your payment method on each renewal date until you cancel.

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals but does not refund the current billing period. Your paid features remain active until the end of the period you have already paid for.

We do not provide refunds for:

• Renewals you intended to cancel but did not cancel in time

• Renewals you did not notice on your billing statement

• Subscriptions that auto-renewed while you were not actively using the Services

• Annual plans that you wish to convert to monthly after purchase

It is your responsibility to manage your subscription and to cancel before a renewal date if you do not wish to continue.

In Short: Promotional pricing is still non-refundable.

If we offer a free trial, promotional discount, lifetime deal, or special pricing, the same no-refund policy applies once a paid charge has been processed. Trials that convert to paid subscriptions are subject to this policy from the moment the first paid charge occurs.

If you do not want a free trial to convert into a paid subscription, you must cancel before the trial ends. We do not refund charges incurred at the end of a trial period.

In Short: Please contact us first before disputing a charge with your bank.

If you believe a charge on your account is unauthorized or incorrect, please contact us at [email protected] before initiating a chargeback or payment dispute. We will work with you in good faith to investigate any billing concern.

Filing a chargeback or payment dispute for a legitimate, authorized charge — including a charge for a subscription you forgot to cancel or for tokens you have already used — is a violation of these terms. We reserve the right to:

• Suspend or terminate your account

• Disable access to any associated data, generations, or content

• Recover any costs associated with the dispute, including bank fees, processor fees, and reasonable administrative expenses

• Refuse future service on any ZeroTwo account associated with the disputing user

Submitting a chargeback does not entitle you to a refund under this policy.

In Short: We grant refunds only where required by law, or for verifiable duplicate charges.

The only situations in which we may issue a refund are:

• Where required by applicable consumer protection law in your jurisdiction (for example, certain mandatory statutory rights that cannot be waived by contract)

• A verifiable duplicate charge from our payment processor for the exact same plan on the same account on the same day, where no tokens were consumed against the duplicated charge

• A documented platform-wide outage that prevented all use of the Services for an extended and material portion of your billing period, at our sole discretion

In any of the above cases, you must contact us at [email protected] within 14 days of the charge in question, with your account email and the transaction details. We will review the request and, where appropriate, issue the refund to your original payment method. Granting one exception does not create an obligation to grant future exceptions.

In Short: Deleting your account does not refund any past payments.

You may delete your account at any time. Deletion ends your access to paid features immediately and stops any future renewals. However, deleting your account does not entitle you to a refund for the current billing period or for any past payment, including unused tokens, unused credits, or unused subscription time.

We recommend cancelling your subscription and using any remaining time or credits before deleting your account.

In Short: We may update this policy and will post any changes on this page.

We may update this Refund Policy at any time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply to purchases made on or after the effective date of the change. Your continued use of the Services after we post an updated Refund Policy constitutes your acceptance of the updated policy.

In Short: This Refund Policy is part of our Terms.

This Refund Policy is incorporated into and forms part of our Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions on the subject of refunds, this Refund Policy controls. All other terms — including limitations of liability, governing law, dispute resolution, and class action waiver — continue to apply as set out in the Terms and Conditions.

If you have any questions about this Refund Policy, or if you believe your situation falls under one of the limited exceptions described above, please contact us:

ZeroTwo

147 Twisp-Winthrop Eastside Count Road

Twisp, WA 98856

United States

Email: [email protected]

Phone: 2069158624