ZeroTwo Terms and Conditions Last updated: June 14, 2026 URL: https://zerotwo.ai/terms Plain-text version: https://zerotwo.ai/terms.txt Refund Policy: https://zerotwo.ai/refund-policy ================================================================================ SUMMARY OF KEY TERMS ================================================================================ This summary provides key points from our Terms and Conditions. Key points: - All purchases are final. ZeroTwo operates a strict no-refund policy. Any token usage or paid feature use during a billing period makes that period non-refundable. See Section 10 and our Refund Policy at https://zerotwo.ai/refund-policy. - By using our Services, you agree to these Terms, our Privacy Policy, and our Refund Policy. - AI-generated output may be inaccurate. You are responsible for verifying output before relying on it for important decisions. - You must cancel subscriptions before renewal if you do not wish to continue. Renewals you forgot to cancel are not refundable. - Disputes are resolved through binding arbitration in Washington State, not in court. ================================================================================ INTRODUCTION ================================================================================ Welcome to ZeroTwo. These Terms and Conditions ("Terms") govern your use of our website, platform, and all related services (collectively, our "Services"). Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services. NO REFUNDS POLICY (IMPORTANT) All sales are final. ZeroTwo does not offer refunds on subscriptions, credits, or token usage. If you use any tokens, prompts, generations, agents, or other paid features during a billing period, that period is non-refundable. You are responsible for cancelling before renewal. See our Refund Policy at https://zerotwo.ai/refund-policy and Section 10 below. ================================================================================ 1. ACCEPTANCE OF TERMS ================================================================================ In Short: By accessing our Services, you agree to these Terms and Conditions. By accessing or using our Services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our Services. These Terms and Conditions apply to all visitors, users, and others who access or use our Services. By accessing or using our Services, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access our Services. ================================================================================ 2. CHANGES TO TERMS ================================================================================ In Short: We can change our Terms at any time, and your continued use means you accept those changes. We reserve the right to modify or replace these Terms and Conditions at any time at our sole discretion. We will provide notice of any changes by updating the "Last updated" date at the top of these Terms and Conditions. Your continued use of our Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. If you do not agree to the new terms, you are no longer authorized to use our Services. ================================================================================ 3. ELIGIBILITY ================================================================================ In Short: You must meet age requirements and legal capacity to use our Services. To use the Services, you confirm that: - You may not use this Website if you are under thirteen (13) years of age and have not reached the minimum age of digital consent in your country to access the Website. If you are under eighteen (18) years of age then you must have a parent or guardian's consent to use the Services. By continuing to use the Website, you acknowledge that you have the right, authority, and capacity to comply with these Terms on your own behalf or on behalf of the entity you represent and can form a binding contract with us. If you do not meet all of the conditions set forth in these Terms, then please stop using the Website and do not use the Services. - You have provided accurate and complete information if you created an Account. - You will comply with all applicable laws in your jurisdiction. We reserve the right to restrict access to the Services in regions where use of the Services may violate local laws. ================================================================================ 4. USER ACCOUNTS ================================================================================ Account Creation When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and Conditions, which may result in immediate termination of your account on our Services. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity without appropriate authorization, or a name that is offensive, vulgar, or obscene. Account Termination We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services, or you may notify us that you wish to delete your account. ================================================================================ 5. USER CONTENT ================================================================================ In Short: You are responsible for all content you post on or through our Services. Our Services allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content that you post on or through our Services, including its legality, reliability, and appropriateness. By posting content on or through our Services, you represent and warrant that: (i) the content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your content on or through our Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. We reserve the right to terminate the account of anyone found to be infringing on a copyright or other intellectual property rights. ================================================================================ 6. INTELLECTUAL PROPERTY ================================================================================ In Short: Our Services and content are protected by copyright, trademark, and other intellectual property laws. The Services and their original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of ZeroTwo and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ZeroTwo. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without express written permission from us. ================================================================================ 7. AI SERVICES AND GENERATED CONTENT ================================================================================ User Content and Output A user may provide input to the Services ("Input"), and receive output from the Services based on the Input provided ("Output") (collectively, Input and Output are referred herein as "Content"). You bear full responsibility for any Input you provide, and you must ensure that it complies with all applicable laws, as well as these Terms. The Output from the Platform is generated using multiple AI models, including both open-source and proprietary large language models ("LLMs"). The Platform does not control, direct, or endorse the content generated by those LLMs, and is not responsible for their accuracy, completeness, or suitability for any purpose. By using the Platform, you acknowledge that ZeroTwo is not responsible or liable for the Content generated by the LLMs, and that you use such Content at your own risk. You retain ownership rights, as permitted by applicable law and subject to any applicable rights, in your Input and Output. ZeroTwo hereby assigns any rights, title, and interest in the Output, if any, to you. Accuracy and Reliability LLMs and generative artificial intelligence generally are rapidly evolving, and LLMs are not truth machines. You should not rely on the Output as a sole source of truth or factual information. When you access or use our Services, you acknowledge and accept that any Output generated may be incomplete, incorrect, or unreliable. It is your sole responsibility to independently verify the accuracy, completeness, and fitness of the Output for your intended purpose. You may not rely on AI-generated Outputs for critical decisions, such as medical, legal, or financial advice, as the Services are provided for informational purposes only. Similarity of Content Given the inherent characteristics of our Services and artificial intelligence technology, the Output we generate is not guaranteed to be unique. Other users submitting the same or similar Input prompts may receive identical or substantially similar Output. Third-Party Models and Services Our Services may include third party software, products, or services ("Third Party Services"), and some parts of our Services may include Output from those services ("Third Party Output"). Third Party Services and Third Party Output are subject to their own terms, and we are not responsible for them. ================================================================================ 8. ACCEPTABLE USE POLICY ================================================================================ Using Our Services In Short: You agree not to misuse our Services or help anyone else do so. You agree to use the Services responsibly and not to: - Input or generate content that is unlawful, harmful, defamatory, obscene, or violates the rights of others - Attempt to reverse-engineer, hack, or interfere with the Services' functionality - Use the Services to violate any applicable local, state, national, or international laws - Rely on AI-generated Outputs for critical decisions, such as medical, legal, or financial advice - Use the Services in any manner that could disable, overburden, damage, or impair the site - Use any robot, spider, or other automatic device to access the Services for monitoring or copying - Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services - Use the Services to upload or distribute computer viruses or malicious software - Use the Services to collect or track the personal information of others Platform Content Policy You may not use the Platform to create content depicting minors in a mature or sexualized context, repurpose Output to harm others, use our Services to harm yourself or others, compromise the privacy of others, or interfere with or disrupt our Services. We reserve the right to monitor use of the Services and remove any content that violates these Terms. ================================================================================ 9. DISCLAIMERS AND LIMITATIONS OF LIABILITY ================================================================================ Disclaimer of Warranties OUR SERVICES ARE PROVIDED "AS IS". YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ZEROTWO EXPRESSLY DISCLAIMS ALL WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES. YOU ACCEPT AND AGREE THAT ANY USE OF THE OUTPUTS FROM OUR SERVICES IS AT YOUR OWN SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION. Limitation of Liability To the fullest extent permitted by law, ZeroTwo and its affiliates, officers, employees, and contractors will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services. Our total liability will not exceed the amount you paid for the Services in the prior twelve (12) months, except where prohibited by law. ================================================================================ 10. NO REFUNDS ================================================================================ All Sales Are Final In Short: All purchases are final. We do not offer refunds, partial refunds, or pro-rated refunds. ZeroTwo operates a strict no-refund policy. By purchasing or renewing any paid plan, credit pack, token bundle, or add-on, you acknowledge and agree that all payments are non-refundable. This applies to monthly and annual subscriptions on any plan, one-time purchases, upgrades, downgrades, promotional or discounted pricing, lifetime deals, and auto-renewals. Because every prompt and generation consumes paid compute (tokens) that we are billed for by upstream AI model providers in real time, we cannot recover that cost once it has been spent on your behalf. We do not issue refunds for unused portions of a billing period, unused credits, unused tokens, or services you chose not to use. Token Usage Voids Refund Eligibility In Short: If you have used any tokens or paid features on your account, you are not eligible for a refund. For the purposes of these Terms, "token usage" includes, without limitation: - Sending any message, prompt, or query to any AI model through the Services - Generating any text, code, image, audio, video, or other output - Running any agent, automation, workflow, tool call, or background task - Uploading or analyzing any file, document, image, or other input - Using any API, integration, MCP server, connector, or third-party tool that draws on AI compute - Triggering any feature that consumes credits or tokens, whether directly or indirectly If any of the above has occurred on your account since your purchase or renewal, your purchase is considered consumed and is non-refundable. Subscriptions, Renewals, and Cancellation In Short: You are responsible for cancelling before renewal. Cancellation stops future charges but does not refund the current billing period. ZeroTwo subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account settings. Cancellation stops future renewals but does not refund the current billing period. We do not provide refunds for renewals you forgot to cancel, renewals you did not notice, subscriptions that auto-renewed while you were not actively using the Services, or annual plans you wish to convert to monthly after purchase. Deleting your account does not entitle you to a refund for the current billing period or any past payment. Chargebacks and Limited Exceptions In Short: Contact us before disputing a charge. Chargebacks for legitimate charges may result in account suspension. If you believe a charge is unauthorized or incorrect, contact us at reed@zerotwo.ai before initiating a chargeback or payment dispute. Filing a chargeback for a legitimate, authorized charge is a violation of these Terms and may result in account suspension or termination. The only situations in which we may issue a refund are: - Where required by applicable consumer protection law in your jurisdiction - A verifiable duplicate charge for the exact same plan on the same account on the same day, where no tokens were consumed against the duplicated charge - A documented platform-wide outage that prevented all use of the Services for an extended and material portion of your billing period, at our sole discretion For full details, please review our Refund Policy at https://zerotwo.ai/refund-policy, which is incorporated into and forms part of these Terms and Conditions. ================================================================================ 11. INDEMNIFICATION ================================================================================ In Short: You will defend and indemnify us if a claim is made against us due to your breach. You agree to defend, indemnify, and hold harmless ZeroTwo, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms and Conditions or your use of the Services. ================================================================================ 12. GOVERNING LAW ================================================================================ In Short: These Terms are governed by the laws of Washington State. These Terms and Conditions shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. ================================================================================ 13. DISPUTE RESOLUTION ================================================================================ In Short: Disputes will be resolved through binding arbitration rather than in court. Any dispute arising from or relating to the subject matter of these Terms and Conditions shall be finally settled by binding arbitration in Seattle, Washington, in accordance with the rules of the American Arbitration Association. YOU UNDERSTAND THAT BY AGREEING TO THESE TERMS AND CONDITIONS, YOU AND ZEROTWO ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. ================================================================================ 14. CLASS ACTION WAIVER ================================================================================ In Short: You waive the right to bring or participate in a class action lawsuit. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THESE TERMS AND CONDITIONS MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. ================================================================================ 15. SEVERABILITY ================================================================================ If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. ================================================================================ 16. ENTIRE AGREEMENT ================================================================================ These Terms and Conditions constitute the entire agreement between you and ZeroTwo regarding our Services, and supersede and replace any prior agreements we might have had between us regarding the Services. ================================================================================ 17. CHANGES TO TERMS ================================================================================ We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. ================================================================================ 18. CONTACT US ================================================================================ If you have any questions about these Terms and Conditions, please contact us at: ZeroTwo 147 Twisp-Winthrop Eastside Count Road Twisp, WA 98856 United States Email: reed@zerotwo.ai Phone: 2069158624